Learn everything about how your personal data is collected, where it is stored, and how it is kept secure — all explained in plain, simple language.
Last Updated: January 2026A quick overview of the key pillars of our Privacy Policy
This privacy policy applies to all users of the Daraz Pala website and mobile app. By using darazpala.net, you agree to this policy. Please read it carefully.
Daraz Pala is a trusted online betting and gaming platform for bettors in Bangladesh. We believe that trust is the most important foundation of a great betting experience — and that trust is built through transparency. That is why the Daraz Pala privacy policy is written in plain, accessible language, so every user in Bangladesh can understand exactly how safe their information is with us.
This Privacy Policy explains in detail what types of information Daraz Pala collects, how that information is used, when and with whom it may be shared, and the steps we take to keep your data secure. Your rights over your personal information are also clearly set out here.
By registering on or continuing to use the Daraz Pala platform, you agree to all terms of this Privacy Policy. If you have any concerns, please contact our support team before using the platform.
Daraz Pala only collects information that is necessary to operate the platform and deliver services to users. We never ask for excessive or unnecessary data. The types of information collected are outlined in the table below:
| Data Type | Example | Why It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Account Verification & KYC Process |
| Contact Information | Mobile number, email address | Login, OTP verification, support contact |
| Payment Information | BKash/Nagad/Rocket number, transaction history | Deposit & Withdrawal Processing |
| Activity Data | Betting history, login timestamps, browsing patterns | Account Security & Service Improvement |
| Device Information | IP address, device model, operating system | Fraud Detection & Security |
| Location Data | General geographic location (not GPS) | Compliance with regional services and regulations |
Daraz Pala collects information through several methods. It is important that you understand each of them:
When you register on Daraz Pala, complete your account details, complete KYC verification, or contact support, information is collected directly from you. You provide this information voluntarily, and it is essential for managing your account.
When you use our website or app, certain information is collected automatically. This includes cookies, log files, device identifiers, and usage patterns. This data is used to improve the security and performance of the platform.
Limited information may be received from payment gateways (bKash, Nagad, Rocket) to confirm transactions. This data is used solely for payment verification purposes.
Important: Daraz Pala never collects additional information about you through social media or third-party sources. We limit ourselves strictly to the minimum data necessary to operate the platform.
Daraz Pala uses the information it collects only for the specific purposes listed below. Your data will not be used for anything outside of this list:
Daraz Pala never sells your personal data. However, information may be shared in the following limited and specific circumstances:
For any sharing of data beyond the purposes listed above, Daraz Pala will obtain your explicit consent beforehand. Your information will never be shared with any third party for advertising, marketing, or data brokering without your permission.
Daraz Pala uses cookies on its website and app. Cookies are small data files stored in your browser or device that help enhance your browsing experience.
You can delete or disable cookies at any time through your browser settings. Note that disabling certain cookies may cause some platform features to stop working.
Daraz Pala uses best-in-class technology to protect your data. The core layers of our security infrastructure include:
Warning: No one can guarantee 100% security on the internet. However, Daraz Pala continuously works to ensure the highest level of protection possible. If you notice any security-related issue, please report it immediately to support@darazpala.net.
Every registered user on Daraz Pala has the following rights over their personal data:
You may request to view the information we hold about you.
You may request corrections to inaccurate or outdated information.
You may request that your data be deleted in certain circumstances.
You may request a download of your data in a standard, portable format.
You may request that data processing be restricted in certain cases.
You may object to marketing communications or specific types of data processing.
To exercise any of the rights listed above, email us at support@darazpala.net. Daraz Pala typically responds to requests within 7 business days.
Daraz Pala does not retain data longer than necessary. The retention period for each type of information is outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligation |
| Transaction Information | 7 Years | Financial Regulatory Compliance |
| KYC Documents | 5 years after account closure | AML Compliance |
| Activity Logs | 12 Months | Security Analysis |
| Support Contact | 3 Years | Dispute Resolution Evidence |
| Marketing Preferences | Until consent is withdrawn | Respecting User Preferences |
Daraz Pala is strictly for users aged 18 and above. We do not knowingly collect any personal information from anyone under the age of 18.
Age is verified at the point of registration, and additional identity verification may be requested in cases of doubt. If we are notified that a minor's information has entered our system, Daraz Pala will immediately delete that data and close the associated account.
If you believe a minor is using a Daraz Pala account, please notify us at support@darazpala.net. We will take prompt action.
Daraz Pala reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you through the following methods:
Any updated policy takes effect 14 days after it is published. If you do not raise an objection within that period, you will be considered to have accepted the revised policy. If you do object, you may request that your account be closed.
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. The Daraz Pala privacy team is always here to help.
Our support team is fully equipped to answer all your questions. Any privacy-related concern is treated with the utmost priority.